Richard Womeldorf | www.infovideo1.com | 800-783-9134 

In the last several weeks following Hurricane Ike, CenterPoint has restored power to over 2 million customers. CenterPoint is reporting that 99.8 percent of their customers now have power. As CenterPoint is nearing the final stage of their restoration efforts, they’ve announced a strategic plan to accept and process backlogged transactions/orders that were initiated shortly before the hurricane hit. They estimate there are approximately 72,000 – 75,000 transactions/orders that make up the backlog from Ambit Energy and other Retail Energy Providers (REPs). These transactions have collected during the period that operational activities were suspended to support the Hurricane Emergency Operating Plan. While CenterPoint is now accepting the backlogged transactions/orders, that does not mean that CenterPoint will schedule or work them until their Hurricane Ike restoration activities are complete. When they reach that point in time, the orders will be phased in over time until the entire backlog of work is complete. At this time, CenterPoint has not committed to a date when they will complete working the backlog of orders.

What does this mean to our customers that have requested new service with Ambit Energy or need other assistance that requires CenterPoint support? While Ambit Energy has started sending all of our backlogged transactions/orders to CenterPoint, we are unable to provide a date to our customers when their orders will be worked. CenterPoint has informed us they will provide us with our order completion dates as they work through their backlog. We will then provide that information to our customers.

In addition, CenterPoint has not been doing physical meter reads during the restoration period and they do not anticipate returning to their normal meter read process until October 13th. As an interim measure, CenterPoint has been sending and will continue to send estimated meter reads for billing purposes. Please recognize that Ambit Energy has no control over this process. We will bill our customers based on the estimates we receive from CenterPoint. Once CenterPoint starts doing physical meter reads, any adjustments necessary due to differences between the estimated read and the actual read will be made on the next billing invoice.

We will continue to provide updates on our progress with transactions/orders in CenterPoint’s territory throughout the month of October.