Security lapses in ATM’s

– News Ambit checks security arrangement in wake of Banglore incident

Mannu Singh, New Delhi,

Scores of automated teller machines (ATM) outlets, including those located in prominent locations, remained prone to theft and snatching incidents in absence of the security guards. In wake of Bangalore incident where a 44-year-old manager of the state-run Corporation Bank’s branch on Mission Road was attacked in an ATM outlet in Bangalore by a masked assailant, with a 10-inch blade, reality check by The Pioneer revealed that fairly good numbers of ATMs in Delhi were left unattended throughout the day. Moreover, the CCTV cameras in some places were also found missing and not functioning, while for many, there were no trained security guards. Meanwhile, Delhi police has issued guidelines and advised all the banks to strengthen security measures at ATM premises and during cash transfer.




A reality check was carried out on Wednesday by this reporter and it was revealed that during night hours, for many ATMs there were no trained security guards and most of the time they were found sleeping inside the ATMs. Similarly, not all the outlets had hidden cameras or CCTV’s to have an eye on the visitors. In some outlets, the banks had pasted the dos and don’ts for customers, but they are not followed properly by the public or not even by the security guards.


It has also been noticed that there should not be more than one machine in an outlet, but, both the public and private sector banks had ignored the safety point of view and more than one machine is installed inside one outlet. But according to the directions of Delhi police, at least, the banks should provide separate entry to the machines or have a proper partition, which would ensure foolproof security and privacy of their customer.


Investigation also revealed that the persons entering inside the ATMs are not supposed to wear helmets or speak over cell phones, but in most of the time, people were using cell phones inside the outlet. If a trained security guard would presence in the outlet so it makes all the difference.

According to the directions of Delhi police, the security guards should be well equipped and knowledgeable about the locality police post, police station and the officers in charge of the ATM, since in the event of an emergency they should be in a position to handle the crisis situation of any type. In most of the ATMs, ‘not more than one person should enter the outlet’ boards were displayed, but people violating all the norms and they were entering inside the when some other customer was withdrawing his money.


In their advisory, Delhi police asked all the banks for the installation of hidden CCTV cameras in the ATM and in the cash van vehicle. They directed the banks that the CCTV cameras should be installed in ATM in such a manner that horizontal view covering the face of the person can be also captured. “The banks have also been advised to deploy well trained guards at ATMs and ensure that once the shutter gate of ATM is opened, it should be locked from the upside and brought down only the by the authorized staff,” a senior police officer said.


The Delhi police have also asked for the installation of Global Positioning System (GPS) in bags, containers, used for carrying cash and they should also conducted the proper police verification of character and profile of their employees, including the cash van driver and security guards.